Great communication is core to any hotel and helps your team to deliver great service. Guests are also looking for quick and easy access to all of the hotels facilities and a combination of phone, TV and easy WiFi access to provide them with all the information they need to make the most of your hotels facilities.
With high staff turnover and limited available training time there is a great need for systems, processes and technology that is intuitive and easy to use. Equipping your team to excel at every opportunity is key to your businesses success.
Customers’ Search for Value On-line
Searching for the best deal and hotel guest reading reviews has become a standard part of the booking process for many guests. Online bookings, often through aggregated booking sites, all reduce available margins making it increasingly important to convert traffic from your own website. With the power of word of mouth and online opinion-sharing your best customers are not only your best revenue generators but can also be your best sales channels. iPECS helps ensure the incoming calls are prioritised and handled by the best member of your team.
Brand Management & Customer Relationship Building
Returning guests can be one of the single biggest contributors to profitability and are an essential part of the mix in any hotel occupancy plan. Making guests feel at home and welcoming them back as old friends is the first stage in building great customer relationships.
Often connected travellers can be better informed on aspects of your hotel and offers than your own team are if you don’t equip them with the right tools to stay connected. In most hotels with over 80% of the team being mobile they require a flexible solution rather than just a desk-based phone.
The New Normal
With the only constant being change, there is no normal and guests are constantly challenging hotels to deliver new and different experiences, better value pricing and greater levels of service. iPECS communications platforms and applications can help your team to win in this demanding world through better communication and collaboration.
With these pressures and challenges there is no single answer to winning in today’s competitive hospitality landscape. iPECS is part of the answer and feeds the flow of communication between your prospective guests, current guests, returning guests, booking teams and the whole hotel staff.